Service & Technical Support
Contact our Technical Support Team for technical support or more information on any of these service programs.
Call 877-815-9897 or email [email protected].
WE’RE HERE FOR YOU
Reach out to our Technical Support Team to ensure your LINET products are up and running when you need them. The Team can assist in getting parts quickly from our Charlotte warehouse to your facility. LINET has a nationwide network of highly skilled service providers who are equipped to service and maintain your LINET equipment to its highest level.
SERVICE CONTRACT OFFERINGS
LINET offers a wide range of service contracts designed to meet your operational requirements while providing essential maintenance needs for your equipment to ensure worry-free operation.
Extended Warranty Labor Contract
The Extended Warranty Labor Contract is designed to supplement the standard LINET warranty with a custom point-of-sale preventive maintenance and repair program.
Preventive Maintenance Program
The Preventive Maintenance Program is designed to maximize a facility’s investment by maintaining the technologically advanced functionality for patients and caregivers. This program is intended for customers with in-house service departments that need additional resources to handle preventive maintenance while the service staff handles the day-to-day service needs.
This program includes:
- Certified LINET Technician
- 10% discount on parts and repair labor
- Guaranteed preventive maintenance compliance
- Equipment maintenance history for compliance
- Flexible invoicing options
Full Service Program
The Full Service Program is designed to give you the confidence to know that your service, maintenance and repairs are being performed by the people that know your products best. Each technician has received extensive training on everything from product specific maintenance and troubleshooting to safety issues and infection control in accordance with the latest guidelines.
This program includes:
- Certified LINET Technician
- Regularly scheduled on-site service
- Original LINET replacement parts
- Guaranteed preventive maintenance compliance
- Equipment maintenance history for compliance
- Flexible invoicing options
- User in-service education as requested
Mattress Program
The Mattress Program offers a service solution that is designed to meet a facility’s operational requirements while providing essential maintenance and management of customer equipment.
This program includes:
- Certified LINET Technician
- Initial training for hospital staff
- Parts and labor included as needed to return surface to full serviceability
- One annual surface inspection guaranteed
- Annual documentation of inspection and repair history of covered surfaces
- Meets FDA guidelines
CERTIFIED TECHNICAL TRAINING
LINET offers on-site certified technical training on all LINET products. This program is designed for the facility that prefers to perform service and repair internally.
Contact our Technical Support Team for more information on any of these programs.
Call 877-815-9897 or email [email protected]
